Shipping - United Kingdom (UK based inventory)
We offer free standard shipping anywhere for orders worth £34 and over.
Shipping estimates can be found on the product pages using the shipping estimator tool or during checkout.
We aim to ship all orders within 2-3 business days and most orders are shipped same day if received before 2:00pm GMT.
Shipping - International (UK based Inventory)
We ship worldwide using trackable shipping methods only. Prices and shipping times differ per country, so for an accurate quote, please use the shipping estimator tool on the product detail page.
In case of delivery outside of the UK, custom fees and other taxes may apply and billed directly to you by the local postal service. You can also check with your local postal service or customs office to find out what these fees will be placing your order. We do not charge any UK VAT for orders outside the UK so you are not taxed twice.
Kindly also note that there may be some delays during customs clearance processing and for tracked shipping you can provide the tracking number to your local postal service for an update.
|Service||Your item is considered lost|
|1st Class||10 working days after the due date|
|2nd Class||10 working days after the due date|
|International mail||20 working days after the due date for items in Europe, after 25 working days for rest of world|
Shipping - USA (USA based inventory)
Shipping - CA (Canadian based inventory)
For unopened items, we accept returns within 14 days of receiving your products and shipping is the responsibility of the buyer.
If you have received a defective product, please reach out to us at firstname.lastname@example.org.
Order Changes / Cancellations
If an order has already been fulfilled, it cannot be changed or cancelled. But, if an order hasn't been processed yet, you may be able to change or cancel it. Please reach out to us at email@example.com for any such requests.